We want you to feel confident when ordering with us. If something isn’t right, our support team is here to help.

We begin processing and preparing orders shortly after they are placed to ensure fast and reliable delivery.

To be eligible for a return:

Returned items must be sent back to our fulfillment center. Return shipping costs are the responsibility of the customer.

Refunds are issued once the returned item is received and inspected.

If you're not satisfied with Total Relief, contact us within 90 days of delivery to request a refund of the product price, whether the product is opened or unopened. This guarantee applies only to purchases from authorized HiRelief channels.

This 90-day guarantee applies strictly to the primary products purchased. It does not cover additional products offered or purchased as add-ons.

If your order arrives damaged, incorrect, or incomplete, please contact us promptly with photo proof. We will arrange a replacement at no additional cost.

If your package is lost in transit or not delivered as expected, we will work directly with our shipping partners to resolve the issue and, where appropriate, arrange a replacement.

Subscriptions may be modified or canceled before the next billing cycle.

If you believe there has been an error with your order, please contact our support team first so we can resolve the issue quickly and efficiently.

Once a chargeback or bank dispute has been opened, the case is handled directly by your financial institution and we are limited in how we can assist until their process is completed. For the fastest resolution, we strongly recommend contacting us before initiating a dispute.

The HiRelief 90-Day Money-Back Guarantee, along with all return, refund, and replacement coverage on this page, applies only to products purchased directly from myhirelief.com or from HiRelief's official Amazon storefront, sold by authorized sellers. Products purchased from any other seller, including third-party sellers on Amazon, are not eligible for this guarantee or any HiRelief support.

HiRelief cannot verify the authenticity, storage conditions, lot traceability, or seal integrity of product sold outside our authorized channels. Product sold by unauthorized sellers is not subject to our quality control standards and may differ materially from genuine HiRelief product.

To claim your warranty, please fill out the Warranty Claim Form using the link provided.

Refunds are issued to the original payment method only.

Original shipping fees are non-refundable.

If you have any questions, please contact our support team we’re here to help.